FAQ

Is this a physical product?

No. All products are digital 3D printable files. You print the design yourself. Nothing is shipped.

How do I receive my files?

Download links appear on your order confirmation page right after payment and are sent to your email. Each order includes 10 downloads, and links remain available for at least 12 months. See our Shipping Policy.

What file formats are included?

Most designs include STL and/or 3MF files in a ZIP archive. The exact formats and parts are listed on each product page.

What printer do I need?

Unless the product page states otherwise, our designs are made for home FDM 3D printers. Check the dimensions on the product page to make sure the model fits your build plate.

Do the models need supports?

Support requirements and recommended settings are listed on each product page.

Can I sell the prints I make?

Yes. Every purchase includes our License Agreement, which allows you to sell physical prints you make on your own printers, with no additional fee and no limit on the number of prints. Print farms, wholesale and mass production are not included. See the License Agreement.

Can I share the files with someone else?

No. Each purchase is licensed to one buyer only. You may give away or sell prints, but not the files.

What if a file does not work?

Email upfinity.com@gmail.com as soon as possible, ideally within 30 days of purchase, with your order number, the file name and a screenshot. If the file is faulty, we will correct or replace it. If that is not possible, we will offer an appropriate refund, store credit or other remedy. See our Refund Policy.

Can I get a refund?

Digital products that have been downloaded are generally not refundable for a change of mind. If you bought a product by mistake and have not downloaded it, you may request a refund for that product within 14 days of purchase. Faulty files are corrected or replaced, and if that is not possible, an appropriate remedy is provided. See our Refund Policy.